Frequently asked questions

Questions and answers on MOGO services

Smartphone loan

Mogo provides affordable and flexible phone financing solutions for various smartphones users. 

Mogo finances a select range of Samsung Galaxy smartphones that include:

  • Samsung A03 core+3G+32gb
  • Samsung A14+4G+64gb
  • Samusung A04s+4g+128gb
  • Samsung A24+4G+128gb

The devices have a warranty period of 24 months. 

Mogo provides affordable and flexible phone financing solutions for various smartphones users. 

  • An original National ID
  • No active loans with Mogo
  • Be at least 23-60 years old
  • An active mobile money transaction line for Airtel or MTN
  • Next of kin contact details (the contact must be available/online for verification)
  • A minimum down payment amount for the selected device. 

We have sales agents who can meet you at your home or at work, you can also visist our branches in Ndeeba or Nakawa or Apply via our Website www.mogo.co.ug. 

You can also call our customer care team for further support:

  •  MTN 0312405800
  • Airtel 0200405800
  • Press *217#
  • ENTER Marchant code 530957
  • ENTER amount
  • Reason/Agreement number
  • Enter PIN

If your weekly payment was not made on time as per the loan agreement, the phone will be locked. To unlock your phone, please make an immediate payment for your phone. 

If the device is not due for payment but has been locked, it means that it has been away from an active internet connection or the network for an extended period of time. 

For any phone service related queries, please reach out to the Mogo call center:

  • MTN 0312405800
  • Airtel 0200405800

The team will direct you to the nearest authorised service centre where you can be assisted for service/maintenance of the phone. 

Kindly contact Customer Care and inform them about the stolen/lost device. Ensure you also obtain an abstract with the IMEI of the device included from your nearest police station and share that with the Call center team for further assistance. 

The loan duration is 52 weeks.